Terms and Conditions for Brixton Removals
These Terms and Conditions set out the basis on which Brixton Removals provides removal, transport, loading, unloading, and related services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These conditions are designed to create a fair and clear agreement between the customer and the removal company, covering the booking process, payments, cancellations, liability, waste regulations, and the law that applies to the contract.
In these terms, references to ???we??�, ???us??�, and ???our??� mean Brixton Removals. References to ???you??� and ???your??� mean the customer, whether acting as an individual, business, landlord, tenant, agent, or authorised representative. The service may include domestic removals, office removals, furniture transport, loading and unloading assistance, packing support, dismantling and reassembly, and the handling of agreed items. Any service not expressly included in the accepted quotation is excluded unless agreed in writing.
All services are provided subject to availability and to the information supplied by the customer being accurate and complete. If the customer provides incomplete details about access, item size, item weight, parking restrictions, or any other material issue, we may revise the quotation, alter the service plan, or decline to proceed. These terms are intended to apply alongside any written quotation, booking confirmation, inventory, or service specification issued for the move.
1. Booking Process
Bookings are made when the customer accepts a quotation and we confirm the work in writing, by email, message, or other recorded method. A booking is only secure once all required information has been supplied, any deposit requested has been paid, and the date and service scope have been agreed. Until that point, a quotation remains an estimate or indication of price and availability only.When requesting a booking for Brixton removals services, the customer must provide accurate information about the origin and destination addresses, property type, number and type of items, special handling requirements, floor level, lift access, stair access, parking conditions, and any likely delays or restrictions. The customer must also disclose any item that is fragile, valuable, heavy, awkward, hazardous, or requiring specialist handling. We rely on this information when planning labour, vehicles, equipment, and timings.
If the service changes after the booking is confirmed, including but not limited to an increase in item volume, a second collection point, a longer distance, or difficult access, we may amend the price and timing accordingly. The customer accepts that reasonable waiting time, additional labour, or extra materials may be charged where the facts provided at booking differ from the work required on the day. We may also reschedule if access cannot be safely or reasonably completed.
We reserve the right to refuse any booking, suspend a job, or withdraw a quotation if the service requested is unlawful, unsafe, impractical, or materially different from the information supplied. In the event that a customer books a removals service on behalf of another person, the person making the booking warrants that they have authority to do so and accept these terms on behalf of the relevant party.
2. Prices and Payments
The price for Brixton Removals may be fixed, estimated, or hourly depending on the nature of the service. Where a quotation is fixed, it applies only to the agreed scope and assumptions. Where a quotation is estimated or hourly, the final amount payable may differ if the job takes longer or requires more resources than anticipated. All prices, unless otherwise stated, are exclusive of any applicable taxes, tolls, parking charges, congestion-related costs, storage fees, disposal fees, or third-party charges.Payment terms will be stated at the time of booking or in the booking confirmation. We may require a deposit to secure a date, with the balance due on completion of the service or before unloading, depending on the agreed arrangement. Accepted payment methods may include bank transfer, card payment, or other approved means. Cash may only be accepted where expressly agreed in advance. Any bank charges, chargeback fees, or failed payment costs caused by the customer may be recovered from the customer where permitted by law.
If payment is overdue, we may charge interest and recovery costs in accordance with the Late Payment of Commercial Debts legislation where applicable, or otherwise at a reasonable rate permitted by law. We may suspend further work, retain goods pending payment where lawful, or take other reasonable steps to recover sums due. A customer may not withhold payment for completed work due to an unrelated dispute, except where required by law.
Where materials such as boxes, tape, protective wrap, covers, or dismantling and reassembly equipment are supplied, these may be charged separately unless the quotation states that they are included. Any parking permit, waiting charge, congestion-related cost, or storage arrangement requested by the customer remains the customer???s responsibility unless otherwise agreed in writing.
3. Cancellations, Postponements, and Delays
If the customer wishes to cancel or postpone a booking, they must notify us as soon as possible. Cancellation fees may apply depending on the notice given, the amount of preparation undertaken, and any non-recoverable costs incurred. A deposit may be non-refundable where the cancellation takes place after resources have been allocated or the booking has been reserved exclusively for the customer. The exact cancellation charge will depend on the circumstances and any written agreement.We may cancel or reschedule a booking if there are events outside our reasonable control, including severe weather, traffic disruption, vehicle breakdown, industrial action, staff unavailability, accident, fire, flood, road closures, or other operational problems. In such cases, we will aim to provide notice and arrange an alternative date where reasonably possible. We are not liable for loss arising from a lawful cancellation or delay caused by circumstances beyond our reasonable control.
If the customer is not ready at the agreed start time, or if access is delayed, we may charge waiting time or additional labour. Where the delay is significant, we may shorten the service, reschedule, or treat the job as cancelled by the customer. If keys are unavailable, lifts cannot be used, parking is impossible, or a property is not accessible, the customer may still be charged for attendance, labour, and costs already incurred.
4. Customer Obligations
The customer must ensure that all items are packed, labelled, and ready for movement unless packing has been included in the service. Fragile items should be packed appropriately, and the customer should inform us of any item requiring special handling. Where we assist with packing, we do so on the basis of reasonable care, but the customer remains responsible for items that are inherently fragile or improperly prepared. The customer should retain important documents, valuables, cash, jewellery, medicines, and irreplaceable personal items separately.The customer must ensure that there is safe and legal access to both properties, including suitable parking arrangements and any permissions required for the vehicle or crew to attend. The customer is responsible for any charges, permits, restrictions, or prior approvals required for loading or unloading. We may refuse to move items where access is unsafe, where there is a risk to staff, the public, or property, or where the item appears prohibited, hazardous, or improperly packaged.
The customer must disclose if any item contains flammable substances, fuel, chemicals, gas cylinders, asbestos, ammunition, live plants subject to restrictions, or other dangerous materials. We do not transport items that are unlawful to carry, and we may remove or decline any item that in our opinion creates a safety risk. The customer is responsible for compliance with all legal requirements relating to such items.
The customer must be present, or appoint an authorised representative, at pickup and delivery unless otherwise agreed. Any instructions given by the customer or representative will be treated as authorised. If the customer instructs us to leave items unattended, in a common area, or with a third party, this is at the customer???s own risk and may affect liability.
5. Liability and Insurance
We will take reasonable care in the provision of Brixton Removals, but our liability is limited to losses that are direct, foreseeable, and caused by our proven negligence or breach of contract. We are not responsible for indirect, special, or consequential losses, including loss of profit, loss of business opportunity, emotional distress, or loss arising from delay, unless liability cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.Where damage occurs, the customer must notify us as soon as reasonably possible and provide reasonable evidence, including photographs, a description of the issue, and details of the item concerned. We may inspect the item or request supporting information before making a decision. Any claim will be assessed based on the item???s age, condition, value, and the circumstances of the incident. We may choose to repair, replace, or pay compensation up to the lawful limit stated in the quotation or booking terms.
We are not liable for pre-existing damage, wear and tear, hidden defects, poor assembly, insecure packing by the customer, or damage to items that were moved against our advice. We are also not liable for damage caused by lifting oversized or fragile items through restricted access where the customer insisted on proceeding after being warned of the risks. It is the customer???s responsibility to ensure that items are adequately insured for their full replacement value where appropriate.
Any insurance we maintain is subject to its own policy terms, exclusions, and claims procedures. The existence of insurance does not create a broader liability than is set out in these terms. Claims must be made within a reasonable period, and the customer must take reasonable steps to mitigate loss. The customer must not dispose of damaged items before we have had a fair opportunity to inspect them, unless doing so is necessary for safety or legal compliance.
6. Waste Regulations and Disposal
Waste removal or disposal services may only be provided where expressly agreed. Any items removed as waste remain the customer???s responsibility until they are lawfully transferred to us for disposal or recycling. The customer warrants that any waste handed over is accurately described and does not contain prohibited, hazardous, or controlled materials unless we have expressly agreed to handle them in writing and in compliance with applicable law.We will comply with UK waste regulations, including duties relating to the lawful handling, transport, transfer, and disposal of waste. Where required, waste may only be collected and transferred to authorised facilities or licensed third parties. We may ask the customer to separate waste, identify its contents, or confirm the source of the material. If the customer misdescribes waste or includes restricted items without permission, we may reject the load, charge additional costs, or terminate the service.
The customer must not place in general waste any items that require special treatment, including batteries, electrical equipment, oils, chemicals, paints, pressurised containers, needles, medical waste, or other regulated materials, unless we have expressly agreed in advance and can lawfully receive them. If we are asked to dispose of waste during a move and discover illegal or unsafe material, we may isolate it, refuse carriage, or alert the relevant authority where required by law.
Where waste is collected as part of a clearance, the customer acknowledges that ownership is transferred only to the extent necessary for lawful disposal or recycling. The customer confirms that they have the right to dispose of the items and that the waste is not stolen, disputed, or subject to any third-party ownership claim. Any charges arising from incorrect descriptions, contamination, or unlawful waste may be passed to the customer.
7. Storage, Retention, and Uncollected Goods
If goods are placed into storage, whether short-term or long-term, separate storage terms may apply. Unless otherwise stated, storage charges begin from the date the goods are received into storage and continue until the goods are released in full. The customer must pay all storage and handling charges before collection or redelivery. Goods may be subject to inventory checks, access restrictions, and reasonable rules for release.If payment is not made, if the customer fails to arrange delivery, or if goods remain uncollected after reasonable notice, we may store them at the customer???s risk and cost, and may exercise any legal right available in respect of unpaid goods, including retention or sale where permitted by law. Any sale proceeds, after deduction of lawful costs and charges, will be dealt with in accordance with applicable legal requirements.
We are not liable for deterioration resulting from the nature of the goods, inadequate packing, prior condition, or circumstances beyond our control. The customer should notify us promptly of any special storage requirements, such as humidity control or temperature sensitivity. Unless agreed in writing, we do not accept responsibility for perishable goods, live animals, plants, or items requiring specialist environmental conditions.
Customers should make sure all goods handed over for storage are clearly identified and, where relevant, inventoried. We may refuse to store items that are dangerous, unlawful, or unsuitable for storage in our facilities. Any instruction to move, release, or deliver goods must be made by an authorised person and may require proof of identity or payment clearance.
8. Force Majeure, Complaints, and General Provisions
We are not responsible for delays or failures caused by events beyond our reasonable control. These may include natural disasters, epidemics, war, civil disturbance, road closures, utility failure, government action, or any event that makes performance impossible or impracticable. If a force majeure event occurs, our obligations are suspended for the duration of the event, and we will resume performance as soon as reasonably possible.Any complaint about the service should be raised promptly and in good faith, with enough detail for us to investigate. We may ask for records, images, or other evidence and may offer a remedy where appropriate. If a dispute arises, both parties agree to act reasonably and seek to resolve the matter without unnecessary delay. No waiver by us of any breach will operate as a continuing waiver of any later breach.
If any provision of these terms is found unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure to enforce a term immediately does not mean that term is waived. Headings are for convenience only and do not affect interpretation. Any variation to these terms must be agreed in writing by an authorised representative of Brixton Removals.
Governing Law: These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. By using Brixton Removals services, the customer acknowledges that they have read, understood, and agreed to these terms.